Serve as the liaison between various business units and the IT Department.
Analyze business needs by examining the current processes, defining new processes, identifying problems and offering solutions.
Document and translate business requirements into systems specification documentation including use cases, wireframes and workflow diagrams.
Collaborate with developers to determine functionality options and associated level of effort and to communicate any tradeoffs between usability and cost to the business units.
Work with stakeholders across all business units, subject matter experts and third party entities, reconciling conflicts and presenting information in a manner the business units can review and approve.
Provide production support to end users and assisting the help desk in resolving issues in a timely manner.
Facilitate successful implementation by working with the project managers to develop project plans, interacting with the Quality Assurance Team to resolve issues and coordinating/managing the User Acceptance Testing effort.